COVID-19 and our Clinic
Our policies and procedures are designed to keep our doctors, our staff and YOU safe.
All facilities providing healthcare services in the province of Ontario must still adhere to the masking guidelines as set out by the Ontario Ministry of Health. As such, face masks must be worn when entering our clinic.
We are closed to all walk-in traffic to ensure physical distancing and that all entrance protocols are met. As such, entry into our office is by appointment only.
Please feel free to reach out by calling or texting 519-836-1701 or email firstname.lastname@example.org if you are experiencing changing vision or emergency eye problems, have broken or lost your glasses, require a frame adjustment or repair, need to confirm an offered appointment, or wish to order contact lenses or eye drops. We will be in touch as soon as possible. You can also use our e-commerce platform, found on our website, to order and pay for your contact lenses. We will then have them shipped directly to your door or arrange pick-up. ___________________________________________________________________________
IF YOU ARE ARRIVING FOR AN APPOINTMENT, HERE ARE THE DETAILS FOR YOUR ARRIVAL
* You must not be experiencing COVID symptoms or have had close contact with a symptomatic or COVID-positive person * Arrive alone (unless you have a parent/child or caregiver situation) and bring as few items as possible to your appointment. * Be on time for your appointment to avoid congregating within the office. * Cancel 24 hours in advance if you can’t make your appointment. Our cancellation policy is in effect. * You will receive a text in the morning prior to your appointment. Please review the screening questions before arriving. Upon arrival, please reply to the text and let us know you are here. We will then give you further instructions for entry to your appointment. * Our inner door will be locked but simply ring the doorbell found on the bench in the foyer and we will greet you. * You MUST wear a mask to your appointment. * Everyone in the clinic will practice physical distancing. * You will bring your current eyewear and a medications list with you. * Frame handling will be limited, Please check out our Virtual Try On (top of website). Let us know if you find something you like and we’ll have it ready for you!